After contacting Venmo Customer Service, I laid out my strategy to a “take no prisoners” approach and apply pressure on all fronts to get my account unlocked. Venmo has $2,900 of my money, which has been locked for over nine weeks now. And I am facing bankruptcy, loss of phone service and other financial hardships, due in part, to Venmo’s security and fraud policies.
This strategy included contacting Venmo’s Press Department and letting them know I had contacted the New York State Attorney’s office to make a complaint, contacting a local attorney to look into a class action suit, and to take my story to YOU, the world to put social pressure on Venmo. Nothing like a little loss of face in the public’s confidence in your corporate branding to initiate IMMEDIATE ACTION!
This seems to have had an effect as I received a response from Venmo last night that they wanted to resolve my issue ASAP.
So, I sent in my passport and NYS driver’s license with a handwritten note with the date.
Today I was asked to send a selfie holding a sign with today’s date, and telling me to try and reset my password, which last time resulted in my account being locked for another 2 weeks. LOL. Does this sound like a train wreck all over again?
I liken my story to a TEDTalk given by Malcolm Gladwell, retelling the biblical story of David vs. Goliath, where David is really not the underdog. He is deadly, nimble and no match for the lumbering, powerful, and myopic Goliath. A story that is echoed in today’s small and nimble entrepreneurial start-ups in the public arena duking it out with the larger and more powerful corporate behemoths.
Everybody loves a happy ending. Help me make this story go viral so Venmo is more responsive so other’s, like yourself, have have access to your money in a reasonable time. Business and data can move at the speed of light.
Stay tuned for updates. Will Venmo rise to the occasion and make it a happy ending? We shall see, won’t we?