Can Venmo can hold your money indefinitely?

My Venmo card which has held over $2,500 for more than 10 weeks. Whose money is it? Venmo seems to think theirs and theirs alone.

I had a Venmo account for over 4 months. It’s closed now, but for the past 10 weeks, Venmo has refused to send me the $2,595 dollars they still hold in my account.

Actually, the amount is even more, $400 was “required” by Venmo as part of their verification process, money I had to borrow from a relative.

Is this how you treat customers? Contact Venmo now and let them know how you feel.

There is more to the story below.

Venmo claims they are unable to “fully verify” my identity, even though I have sent them the information they requested, such as the following photos of my New York State driver’s license and US Passport.

So I have taken to posting my story here along with contacting my New York Senator Kirsten Gillibrand.

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